RF
Robin F
1 reviews | Active since May 2019
25 May 2020, 15:11
disgusted
I am very disgusted with the pathetic service received from you guys I was promised that my debit order wont be going off this month but it still went off and Iv been trying to get hold of your Call Centre whole day but no luck.im honestly disgusted with your service delivery !
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Replies (2)
DirectAxis's replyOfficial
25 May 2020, 16:53Hello Robin, We have received your review. Apologies, this isn't the experience we aim to provide. We are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our Payment Break, this is not always possible. Please rest assured that we are doing our very best for all our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's reply25 May 2020, 16:53
Official
Hello Robin, We have received your review. Apologies, this isn't the experience we aim to provide. We are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our Payment Break, this is not always possible. Please rest assured that we are doing our very best for all our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
25 May 2020, 16:53Hello Robin, We have received your review. Apologies, this isn't the experience we aim to provide. We are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our Payment Break, this is not always possible. Please rest assured that we are doing our very best for all our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's reply25 May 2020, 16:53
Official
Hello Robin, We have received your review. Apologies, this isn't the experience we aim to provide. We are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our Payment Break, this is not always possible. Please rest assured that we are doing our very best for all our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,