JM
Jon M

1 reviews | Active since Feb 2015

18 Jun 2020, 08:25

Disgusted

I received a call at 07H45 this morning from an ******** , rude , obnoxious woman representing DirectAxis . When i told her office hours are from 9-5pm she then spoke over me , raising her voice , repeating herself over and over again , at this point i am still mad , furious . How can a company employ such a person to represent there brand ? To whoever sees this , I suggest you listen to the conversation ( I believe your calls are recorded for quality purposes ) . For the rest of you thinking of using Direct Axis , dont , not my first bad experience with this company , staff training is non existent , there are far better companies out there .

0
Replies (2)
DirectAxis
DirectAxis's reply18 Jun 2020, 10:11
Official
Hello Jon We have received your review. We’re sorry to hear about your experience, it’s not the kind of experience we aim to give our customers. We'll make sure your comments go to the department head and will be in touch with you as soon as we've gathered more information. Team DirectAxis  
JM
Jon M's update23 Aug 2020, 01:06
Reviewer Update
Just to follow up , they have made no attempt in resolving my issue , in fact they are now ignoring me whilst claiming they have been trying to contact me ( FYI I am very happy to request my itemised billing to prove who is lying here )