Disgusted

<p>I had a loan with DirectAxis, in 2012 I laned in financial trouble and app**** for debt review. The acoount from DirectAxis was part of the debt review and the amount was paid into the NDPA account every month and they paid the accounts.</p> <p>In December 2015, the debt review company contacted DirectAxis and asked them for a settlement figure, which they gave and I paid the settlment amount on the 9 December 2015. On the 18 December 2015, DirectAxis Debt review sent a letter stating the account has been paid in full.</p> <p> </p> <p>On the 26 September 2016, Betty from Norman Bisset contacted me saying the account has been handed over. I told her that the account has been paid in full and that i have a paid up letter, I sent the paid up letter to them and Betty then sent an email stating that the account was closed on their side. I called DirectAxis and spoke to Pricilla who confirmed that the account was paid up, and the system will be updated as it was not done yet.</p> <p> </p> <p>Today the 8 November 2016, I receive an sms from MBDCS stating that my account has been handed over. I called and they told me to send the paid up letterto them which i refused to do I told them to go and get the letter from Norman Bisset as this was supposed to have been sorted out on the 26 September 2016.</p> <p> </p> <p>I then contacted DirectAxis and spoke to Mona, she hascome back and said that the debt review have to write the balance off so that the account can be closed, she asked what proof do i want and i told her nothng she sends will convince me that this was done as it takes 11 months to do this.</p> <p> </p> <p>Can you please tell me that i takes 11 months to close paid up accounts, this is totally ridiculous and i am the one been harrassed by lawyers not you.</p> <p> </p> <p>Discplinary action needs to be taken against the individuals for not doing what they are supposed to and I want a letter of apology and explanation why it has taken so long.</p>