TO
Thandy O
1 reviews | Active since Dec 2018
14 Oct 2020, 16:51
Disgruntled client
I have been battling to get hold of Direct Axis. I have gone through S189 in my company and got retrenched. Claimed and my insurer approved the claim and now I am still being debited while my insurer is also paying them.
When I called I was told they will do a refund in only 10days after the DB order has cleared. This is now day 14 of the month and when you call the phone continously rings or you get to the answering machine. I want to warn others out there, please things being all equal, avoid Direct Axis.
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Replies (2)
DirectAxis's replyOfficial
15 Oct 2020, 12:32Hello Thandy,
Thanks for reaching out to us.
We apologise for any inconvenience caused in the process of trying to get a refund. We care about our customers and always try to provide them with excellent service. We are experiencing an influx of calls on a daily basis while also trying to provide efficient service. This is not an excuse, please know that our teams are working hard to get through all calls.
Your refund has been logged on the 13th of October and will take 10 days to reflect. We will keep you updated with regards to the turnaround time of the payout.
Team DirectAxis
Thanks for reaching out to us.
We apologise for any inconvenience caused in the process of trying to get a refund. We care about our customers and always try to provide them with excellent service. We are experiencing an influx of calls on a daily basis while also trying to provide efficient service. This is not an excuse, please know that our teams are working hard to get through all calls.
Your refund has been logged on the 13th of October and will take 10 days to reflect. We will keep you updated with regards to the turnaround time of the payout.
Team DirectAxis
Best regards,
DirectAxis's reply15 Oct 2020, 12:32
Official
Hello Thandy,
Thanks for reaching out to us.
We apologise for any inconvenience caused in the process of trying to get a refund. We care about our customers and always try to provide them with excellent service. We are experiencing an influx of calls on a daily basis while also trying to provide efficient service. This is not an excuse, please know that our teams are working hard to get through all calls.
Your refund has been logged on the 13th of October and will take 10 days to reflect. We will keep you updated with regards to the turnaround time of the payout.
Team DirectAxis
Thanks for reaching out to us.
We apologise for any inconvenience caused in the process of trying to get a refund. We care about our customers and always try to provide them with excellent service. We are experiencing an influx of calls on a daily basis while also trying to provide efficient service. This is not an excuse, please know that our teams are working hard to get through all calls.
Your refund has been logged on the 13th of October and will take 10 days to reflect. We will keep you updated with regards to the turnaround time of the payout.
Team DirectAxis
Best regards,
DirectAxis's replyOfficial
21 Oct 2020, 13:40Hello Thandy,
We are able to confirm that the matter has been resolved. The refund was paid successfully into your bank account on the 15th of October 2020.
Should you require any further assistance please do not hesitate to contact us.
Team DirectAxis
We are able to confirm that the matter has been resolved. The refund was paid successfully into your bank account on the 15th of October 2020.
Should you require any further assistance please do not hesitate to contact us.
Team DirectAxis
Best regards,
DirectAxis's reply21 Oct 2020, 13:40
Official
Hello Thandy,
We are able to confirm that the matter has been resolved. The refund was paid successfully into your bank account on the 15th of October 2020.
Should you require any further assistance please do not hesitate to contact us.
Team DirectAxis
We are able to confirm that the matter has been resolved. The refund was paid successfully into your bank account on the 15th of October 2020.
Should you require any further assistance please do not hesitate to contact us.
Team DirectAxis
Best regards,