DISGRACEFUL SERVICE FROM DANE DANIELS AND RENE GROVE

Item: DirectAxis
Rating: 1
Author: Romie G

I am a registered debt counsellor. I have been running my business for 12 years and have successfully assisted at least 80 consumers to become debt free. I am extremely disappointed with the service I have (not) been receiving from the Debt Review department of Direct Axis. The people I am supposed to be dealing with, Rene Grove and Dane Daniels seem to have forgotten how to return calls and how to respond to emails. It is impossible to get hold of anybody telephonically as the phones are never answered. My clients and I seem to be in limbo as Direct Axis does not want to cooperate with me. In addition to this, repeated requests for the external debt collector's contact details are ignored!

This is most frustrating and disgraceful service.

Helpful (0)

Replies (3)

DirectAxis's replyOfficial

16 Feb 2022, 13:49

Hello Romie, Thank you for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to through to our Debt Review Team. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

DirectAxis's reply16 Feb 2022, 13:49

Official

Romie G's updateReviewer Update

16 Feb 2022, 13:54

Thank you for your prompt response to the HelloPeter complaint. It is a pity that you were unable to respond to my numerous emails since the beginning of 2022.

Romie G's update16 Feb 2022, 13:54

Reviewer Update

Thank you for your prompt response to the HelloPeter complaint. It is a pity that you were unable to respond to my numerous emails since the beginning of 2022.

Romie G's updateReviewer Update

16 Feb 2022, 14:11

Thank you.

Romie G's update16 Feb 2022, 14:11

Reviewer Update

Thank you.