Disgrace for human Society

My Direct Axis Plus (Secure) loan was paid up on the 15/01/2021. Strange enough it was also updated on the ITC. I've been trying to get a paid up letter now for a week and when I asked to speak to a Team leader or Manager than they drop the call or put you on hold for 10 to 20 minutes, they for prove of payment which I've send and that was enough but my account status show its paid in full. At the end of January my flippen bank account was debited and when I phone again it was the same old flippen process of agents that can't do there work they don't even have an idea of what is going on at that poor firm called Direct Axis. All I flippen want is my money back and a paid up letter so that I can apply for a mortgage loan. I can't believe that a company of this statue have such a poor level of service what a disgrace for human society. I can't believe that I've associated me with it Please I beg you just send me that paid up letter and pay back the money that has been deducted from my account