Disastified client
I am so frustrated with Direct Axis Contact Centre, when you call them and get through to someone they either don’t answer or they make as if they can’t hear you. Do they not have customer service ethic? Does the customer not come first. My husband and I have both been trying to get some queries resolved and no one absolutely no one comes back to you! My debit order date was changed and I am trying to figure out which ghost authorised it because I did not! So if they value me as a client someone will call me and advise me Gwyneth Subremin ***
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DirectAxis's replyOfficial
23 Aug 2021, 13:42Hello Gwyneth, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get through to our call centre. The last time you called in the consultant should have reminded you of our debit order process. Because we’re not able to deduct debit orders on public holidays and weekends, your debit order will need to run on the last business day before the weekend. We’d be happy to arrange for a consultant to call you and discuss your options on changing your debit order date going forward. Team DirectAxis
Best regards,
DirectAxis's reply23 Aug 2021, 13:42
Official
Hello Gwyneth, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get through to our call centre. The last time you called in the consultant should have reminded you of our debit order process. Because we’re not able to deduct debit orders on public holidays and weekends, your debit order will need to run on the last business day before the weekend. We’d be happy to arrange for a consultant to call you and discuss your options on changing your debit order date going forward. Team DirectAxis
Best regards,