Disappointment in lack of support during lockdown

I'm extremely unhappy with directaxis service I sent an email on the 7th April applying for Covid19 cash relief I sent all required document and letter from employer indicating that my salary is affected by lock down I still did not receive feedback then called call center and I was transferred to accounts after informing the agent that it's pay day next day and I still didn't receive any feedback..and phone kept ringing and now the money us deducted I'm left without money for groceries and rent I'm really disappointed by lack of support from Directaxis especially that I've been loyal customer account was up to date never missed a single instalment.