SM
SD M
1 reviews | Active since Jan 2013
13 Dec 2021, 12:42
Disappointing service with no assistance at all
I am extremely disappointed with the service I have received. I have been requesting my paid up letter for my personal loan for some time now. When I call your contact centre I am being transferred and not receiving any assistance at all. I have also sent emails and have still not received any feedback. I paid off this loan long ago and now I need a settlement letter as proof that I am done paying. I need this urgently as I cannot keep calling and holding for more than 30 minutes and not get assistance but get transferred from one consultant to the other.
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DirectAxis's replyOfficial
13 Dec 2021, 15:21Hello Sd M, Thanks for reaching out to us. Please accept our apologies for the lack of communication and feedback from our end. We are sorry that you feel this way about our company. We will do our best to ensure that we rebuild and regain your trust. We will keep you in the loop until everything is sorted. Team DirectAxis
DirectAxis's reply13 Dec 2021, 15:21
Official
Hello Sd M, Thanks for reaching out to us. Please accept our apologies for the lack of communication and feedback from our end. We are sorry that you feel this way about our company. We will do our best to ensure that we rebuild and regain your trust. We will keep you in the loop until everything is sorted. Team DirectAxis