TS
Theo S
1 reviews | Active since Oct 2015
18 Feb 2019, 12:46
Disappointing DirectAxis
On Friday 15/02/19 I paid the full and final settlement amount that was quoted valid for one day in full. I phoned them to request the account to be closed with immediate effect and they said it would only happen in 3 days time. I have sent mails with proof of payment requesting closure of the personal loan account but no response from them. They are easy to loan money but very difficult to close an account that was settled in full?
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Replies (3)
DirectAxis's replyOfficial
18 Feb 2019, 15:22 Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you. Team DirectAxis
Best regards,
DirectAxis's reply18 Feb 2019, 15:22
Official
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
18 Feb 2019, 15:39Your account is closed, there isn't any amount due. We have emailed you a paid up letter to the address we have on record, please let us know that you've received it.
Best regards,
DirectAxis's reply18 Feb 2019, 15:39
Official
Your account is closed, there isn't any amount due. We have emailed you a paid up letter to the address we have on record, please let us know that you've received it.
Best regards,
TS
Theo S's updateReviewer Update
19 Feb 2019, 07:53Thank you, I received my paid up letter however the account still shows on my FNB banking app. Please remove it from the banking app and banking portal.
TS
Theo S's update19 Feb 2019, 07:53
Reviewer Update
Thank you, I received my paid up letter however the account still shows on my FNB banking app. Please remove it from the banking app and banking portal.