BK
Bongi K
1 reviews | Active since Jul 2017
15 Feb 2021, 23:47
Disappointing customer service from DirectAxis
I am disappointed with the customer service I am getting from DirectAxis. For the past two weeks I have been calling them and emailing them, requesting that they send me my settlement balance, as I intend to pay off the loan I took with them.
The emails are acknowledged but no follow up is made by DirectAxis.
Often phone calls are unanswered or dropped. The consultants who answer the phone (I have spoken to 4 different call centre agents, who can't assist) say they are not allowed to give me the outstanding balance nor the settlement amount. They promise to escalate the request to Team Leaders (with notes that its URGENT REQUEST), who never bother to send the information requested.
It looks like they thrive on these negative reviews they are getting as we all are frustrated and have to resort to hellopeter for them to acknowledge us and attend to our requests. This is disappointing, thumbs down to their customer service desk and their Team Leaders.
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Replies (2)
DirectAxis's replyOfficial
16 Feb 2021, 08:40Hello Bongi, Thanks for reaching out to us. We are extremely sorry to hear you feel that way, we understand and acknowledge your frustration. Our customers are important to us and we strive to put them at the centre of everything that we do. We have escalated your feedback to our Support Team and will ensure your query is highly prioritised. We will let you know as soon as everything is sorted. Team DirectAxis
Best regards,
DirectAxis's reply16 Feb 2021, 08:40
Official
Hello Bongi, Thanks for reaching out to us. We are extremely sorry to hear you feel that way, we understand and acknowledge your frustration. Our customers are important to us and we strive to put them at the centre of everything that we do. We have escalated your feedback to our Support Team and will ensure your query is highly prioritised. We will let you know as soon as everything is sorted. Team DirectAxis
Best regards,
BK
Bongi K's updateReviewer Update
16 Feb 2021, 23:09Thank you for the Balance Statement received this afternoon.
Now what I need you to send me, is the SETTLEMENT LETTER so I can pay off the outstanding amount and get the account closed.
I would really appreciate that.
Now what I need you to send me, is the SETTLEMENT LETTER so I can pay off the outstanding amount and get the account closed.
I would really appreciate that.
BK
Bongi K's update16 Feb 2021, 23:09
Reviewer Update
Thank you for the Balance Statement received this afternoon.
Now what I need you to send me, is the SETTLEMENT LETTER so I can pay off the outstanding amount and get the account closed.
I would really appreciate that.
Now what I need you to send me, is the SETTLEMENT LETTER so I can pay off the outstanding amount and get the account closed.
I would really appreciate that.