AV
AV V
1 reviews | Active since Dec 2017
08 Dec 2020, 17:31
Disappointed
I settle my loan 2 years early, and I cannot get DirectAxis to close the account and give me a settlement letter.
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
09 Dec 2020, 08:25Hello AV , Thanks for reaching out to us. We apologise for the inconvenience we may have caused. Your account is in the process of closure,we received the settlement amount on the 05/12/2020 and account closure can take up to 10 business days. The previous loan that you had with us is closed and a paid up letter was emailed to you. We will email you the latest paid up letter as soon as the account is close. Team DirectAxis
DirectAxis's reply09 Dec 2020, 08:25
Official
Hello AV , Thanks for reaching out to us. We apologise for the inconvenience we may have caused. Your account is in the process of closure,we received the settlement amount on the 05/12/2020 and account closure can take up to 10 business days. The previous loan that you had with us is closed and a paid up letter was emailed to you. We will email you the latest paid up letter as soon as the account is close. Team DirectAxis
AV
AV V's updateReviewer Update
09 Dec 2020, 08:55DirectAxis, I phone today, now your consultants change their story, lie to me and I am furious! I want to speak to a manager today!
AV
AV V's update09 Dec 2020, 08:55
Reviewer Update
DirectAxis, I phone today, now your consultants change their story, lie to me and I am furious! I want to speak to a manager today!
DirectAxis's replyOfficial
09 Dec 2020, 12:45Hello AV, Thanks for responding to us. We have arranged with our Customer Care Team Leaders to urgently contact you. Team DirectAxis
DirectAxis's reply09 Dec 2020, 12:45
Official
Hello AV, Thanks for responding to us. We have arranged with our Customer Care Team Leaders to urgently contact you. Team DirectAxis