Disappointed Consumer

Good day

I made a payment for my loan after receiving a discounted settlement amount. I made the payment on the 28th of April 2023. I called the call center after 7 days of making this payment to request for a paid-up letter, were i was refered to MBD attorneys as my account was handed over. MBD redirected me back to DirectAxis as the account was settled in their books. I made the call the following day to DirectAxis were i was told i would receive the paid-up letter after 7 days, to till day i have not received the paid-up letter and my credit bureaus account is not updated to reflect that this account is closed. I need DirectAxis to reflect that this account is paid-up and provide me with my paid-up letter immediately.