PN
Pontsho N
1 reviews | Active since Nov 2020
03 Nov 2020, 16:50
Disappointed
I have settled my loan early this year and I was debited with full debit order amount which put my account on positive balance. I have been calling and sending email as been instructed but still today nothing happened. I do not know if the account is closed or not and were my money went.
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DirectAxis's replyOfficial
04 Nov 2020, 10:01Hello Pontsho, Thanks for reaching out to us. Kindly accept our humble apologies for any inconvenience we may have caused. Please note that your account is closed and we have sent you the paid up letter to the email address we have on record. We have escalated the credit balance query to our Customer Service Department,they will look into the matter and as soon as we receive feedback we will update you.
Team DirectAxis
Team DirectAxis
DirectAxis's reply04 Nov 2020, 10:01
Official
Hello Pontsho, Thanks for reaching out to us. Kindly accept our humble apologies for any inconvenience we may have caused. Please note that your account is closed and we have sent you the paid up letter to the email address we have on record. We have escalated the credit balance query to our Customer Service Department,they will look into the matter and as soon as we receive feedback we will update you.
Team DirectAxis
Team DirectAxis