LG
Luzzanne G
1 reviews | Active since Jan 2020
07 May 2020, 15:46
Disappointed and dissatisfied customer
It’s been three weeks since I emailed them to help with cashflow assistances during covid and sent all documents requested . Have send same mail about 6 times and call customer service to say they will get back to me. Today get a call three weeks later from a Lady to say she will send me docs to read and then she call me back by 1 30 . All I can say once my Loan is paid I will never use them again as there customer service is Shocking . And I will never recommend them to anyone.
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Replies (2)
DirectAxis's replyOfficial
07 May 2020, 16:34Hello Luzzanne, We have received your review. Apologies, this isn't the experience we aim to provide. We are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our Cashflow Relief, this is not always possible. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's reply07 May 2020, 16:34
Official
Hello Luzzanne, We have received your review. Apologies, this isn't the experience we aim to provide. We are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our Cashflow Relief, this is not always possible. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
07 May 2020, 16:34Hello Luzzanne, We have received your review. Apologies, this isn't the experience we aim to provide. We are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our Cashflow Relief, this is not always possible. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's reply07 May 2020, 16:34
Official
Hello Luzzanne, We have received your review. Apologies, this isn't the experience we aim to provide. We are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our Cashflow Relief, this is not always possible. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,