Disappointed

I have been trying to get hold of Direct axis legal department for over two weeks now with no luck. Each and everytime I phone the telephone line drops your call claiming high call volumes.

All I would like to request is a settlement letter on my Direct axis loan account. I would like to buy a house, but the negative status is affecting my application. I have made contact with the customer service, but was told by the customer service that there's no other way to reach them except transferring the call.

I've been patient enough, but this is really starting to upset me!