HV
Heyns V
1 reviews | Active since Jul 2011
04 Jun 2020, 10:49
DirextAxis should be ZeroAccess
I have received 1 statement in 5 years, I am trying for the last 3 weeks to get anyone at DirectAxis to answer the phone or reply on email. When someone does answer and mention settlement, they suddenly develop hearing problems and put down the phone, I have send friendly emails, sarcastic emails, rude emails, threatening emails, no response, website not even worth mentioning. Click for apply new loan and they answer in less than 5 minutes just say they cannot transfer you or give proof of life for the customer services.
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
04 Jun 2020, 14:08Hello Heyns We’ve received your review. Apologies for the unpleasant experience and delay in assisting you. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them. Please rest assured that we will look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply04 Jun 2020, 14:08
Official
Hello Heyns We’ve received your review. Apologies for the unpleasant experience and delay in assisting you. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them. Please rest assured that we will look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
15 Jun 2020, 16:21Hello Heyns, we’re pleased that everything has been cleared up. But if you require further assistance do let us know.
Best regards,
DirectAxis's reply15 Jun 2020, 16:21
Official
Hello Heyns, we’re pleased that everything has been cleared up. But if you require further assistance do let us know.
Best regards,
HV
Heyns V's updateReviewer Update
14 Jul 2020, 06:40Yes, the account is finally closed, I found a way via Wesbank, to Wesbank Cashpower (which is just another name for DirectAxis), and received ref number and settlement amount. I paid it within 15 minutes, 4 days later a settlement letter with same amount, and end of month deduction for more money because DirectAxis cannot find their own reference letter and settlement amount. Then week later a letter to say the account now finally closed.
HV
Heyns V's update14 Jul 2020, 06:40
Reviewer Update
Yes, the account is finally closed, I found a way via Wesbank, to Wesbank Cashpower (which is just another name for DirectAxis), and received ref number and settlement amount. I paid it within 15 minutes, 4 days later a settlement letter with same amount, and end of month deduction for more money because DirectAxis cannot find their own reference letter and settlement amount. Then week later a letter to say the account now finally closed.
DirectAxis's replyOfficial
14 Jul 2020, 09:35All right. Thank you for the feedback. Do let us know should you require assistance in the future.
Best regards,
DirectAxis's reply14 Jul 2020, 09:35
Official
All right. Thank you for the feedback. Do let us know should you require assistance in the future.
Best regards,