Dirext Axis

We are extremely disappointed with the level of service of Direct Axis. My Experience with this call center is horrific, they have been promising a refund on overpayment on a loan to my father for over a month now, and no action. My father is 69 and a pensioner, loyal to his monthly payments to such a level that he overpaid by their mistake, and what a struggle for him to receive the refund, they never call back, and it is now costing my father money in phone calls to follow up on their mistake. I have tried to assist via emails but no feedback after two working days. The call center and customer care puts you on hold and eventually the call is cut. Really frustrating.