GK
Gerhard K
1 reviews | Active since Dec 2020
11 Jan 2021, 09:18
DirectXis - POOR Service
I have send trough a complaint on the 29th of December 2020 regarding a refund from DirectAxis that is due to me since October 2020. I received a call from Sisonke Mlindi who asked me about my problem. I explained everything to him, I then gave my permission that all future conversations regarding this matter would be handled by my fiance, Fransiette. Sisonke then spoke to Fransiette and requested her to resend the previous e-mails where the proof of payments was attached. Fransiette send the mails and added a read request receipt as requested by Sisonke. It is 7 working days later and we have not even received a read request receipt. We have had no follow up calls from any of the DirectAxis consultants. I am still waiting for any indication on when I will be receiving my refund.
Helpful (0)
Replies (9)0
Replies (9)
DirectAxis's replyOfficial
11 Jan 2021, 10:31Hello Gerhard, Thanks for reaching out to us. We apologise for the inconvenience that was caused, we understand your frustration. We have re-escalated the matter to our Support Team so that they can link your proof of payment and log for the refund to be paid out as soon as possible. We will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
DirectAxis's reply11 Jan 2021, 10:31
Official
Hello Gerhard, Thanks for reaching out to us. We apologise for the inconvenience that was caused, we understand your frustration. We have re-escalated the matter to our Support Team so that they can link your proof of payment and log for the refund to be paid out as soon as possible. We will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
GK
Gerhard K's updateReviewer Update
11 Jan 2021, 10:43Thank you for your response. I would like to settle this matter as soon as possible
GK
Gerhard K's update11 Jan 2021, 10:43
Reviewer Update
Thank you for your response. I would like to settle this matter as soon as possible
DirectAxis's replyOfficial
11 Jan 2021, 11:28Hello Gerhard,
Thanks for responding to us.
We have informed our Support Team and will let you know once everything is sorted.
Team DirectAxis
Thanks for responding to us.
We have informed our Support Team and will let you know once everything is sorted.
Team DirectAxis
Best regards,
DirectAxis's reply11 Jan 2021, 11:28
Official
Hello Gerhard,
Thanks for responding to us.
We have informed our Support Team and will let you know once everything is sorted.
Team DirectAxis
Thanks for responding to us.
We have informed our Support Team and will let you know once everything is sorted.
Team DirectAxis
Best regards,
DirectAxis's replyOfficial
13 Jan 2021, 08:07Hello Gerhard, Our Customer Care Team is in the process of resolving your query but still haven’t received the proof of payment. Please send it to ***. Should you have any further questions please send us a private reply. Team DirectAxis
Best regards,
DirectAxis's reply13 Jan 2021, 08:07
Official
Hello Gerhard, Our Customer Care Team is in the process of resolving your query but still haven’t received the proof of payment. Please send it to ***. Should you have any further questions please send us a private reply. Team DirectAxis
Best regards,
GK
Gerhard K's updateReviewer Update
18 Jan 2021, 13:36Good day
I have resend the proof of payment for the 3rd time now. I do not understand how an e-mail with all the references can not be traced. The mails were send from ***
I am disappointed the there was not a single phone call from your side following up on what the situation is. I am not on Hello Peter every day and have therefor only seen your message today. My point is just this, you can see on your side that a refund is due to me. I have spend a lot of time trying to sort this out telephonic, I have send the proof of payments to all given addresses but after 3 months I have not managed to sort out anything. In all the years I have been a client of yours you never had to wait for your money once but now that there is a credit due to me it is another story. If this is not sorted out by Wednesday 20 January I will have no choice but to seek legal assistance.
I hope to get a telephone call soon informing me what the progress is.
I have resend the proof of payment for the 3rd time now. I do not understand how an e-mail with all the references can not be traced. The mails were send from ***
I am disappointed the there was not a single phone call from your side following up on what the situation is. I am not on Hello Peter every day and have therefor only seen your message today. My point is just this, you can see on your side that a refund is due to me. I have spend a lot of time trying to sort this out telephonic, I have send the proof of payments to all given addresses but after 3 months I have not managed to sort out anything. In all the years I have been a client of yours you never had to wait for your money once but now that there is a credit due to me it is another story. If this is not sorted out by Wednesday 20 January I will have no choice but to seek legal assistance.
I hope to get a telephone call soon informing me what the progress is.
GK
Gerhard K's update18 Jan 2021, 13:36
Reviewer Update
Good day
I have resend the proof of payment for the 3rd time now. I do not understand how an e-mail with all the references can not be traced. The mails were send from ***
I am disappointed the there was not a single phone call from your side following up on what the situation is. I am not on Hello Peter every day and have therefor only seen your message today. My point is just this, you can see on your side that a refund is due to me. I have spend a lot of time trying to sort this out telephonic, I have send the proof of payments to all given addresses but after 3 months I have not managed to sort out anything. In all the years I have been a client of yours you never had to wait for your money once but now that there is a credit due to me it is another story. If this is not sorted out by Wednesday 20 January I will have no choice but to seek legal assistance.
I hope to get a telephone call soon informing me what the progress is.
I have resend the proof of payment for the 3rd time now. I do not understand how an e-mail with all the references can not be traced. The mails were send from ***
I am disappointed the there was not a single phone call from your side following up on what the situation is. I am not on Hello Peter every day and have therefor only seen your message today. My point is just this, you can see on your side that a refund is due to me. I have spend a lot of time trying to sort this out telephonic, I have send the proof of payments to all given addresses but after 3 months I have not managed to sort out anything. In all the years I have been a client of yours you never had to wait for your money once but now that there is a credit due to me it is another story. If this is not sorted out by Wednesday 20 January I will have no choice but to seek legal assistance.
I hope to get a telephone call soon informing me what the progress is.
DirectAxis's replyOfficial
18 Jan 2021, 14:47Hello, we've received your email and will ask our support team to provide you with feedback. Team DirectAxis
Best regards,
DirectAxis's reply18 Jan 2021, 14:47
Official
Hello, we've received your email and will ask our support team to provide you with feedback. Team DirectAxis
Best regards,
GK
Gerhard K's updateReviewer Update
20 Jan 2021, 15:05Good day, It is Wednesday. I have received a call on Monday informing me that my refund is with the banking department. No undertaking of when the refund will be done. As per my previous mail I am seeking legal advice if my refund is not done today. I feel I have been patient enough. I just get a message after every review I send trough and that is where it stays. I will send this as a private reply. If I do not get the answer I want by 4.30 this afternoon I will go public again revealing every step of my progress with my legal advisor.
GK
Gerhard K's update20 Jan 2021, 15:05
Reviewer Update
Good day, It is Wednesday. I have received a call on Monday informing me that my refund is with the banking department. No undertaking of when the refund will be done. As per my previous mail I am seeking legal advice if my refund is not done today. I feel I have been patient enough. I just get a message after every review I send trough and that is where it stays. I will send this as a private reply. If I do not get the answer I want by 4.30 this afternoon I will go public again revealing every step of my progress with my legal advisor.
GK
Gerhard K's updateReviewer Update
20 Jan 2021, 15:11Good day, It is Wednesday. I have received a phone call on Monday informing me that my refund is with the banking department. That is where it stayed. As per my previous reply I will be seeking legal advice if my refund is not done by today. I have been patient for long enough now. I am sending this as a private reply. Should my refund not be sorted by 4.30 this afternoon I will go with a public review revealing my progress on a daily base.
GK
Gerhard K's update20 Jan 2021, 15:11
Reviewer Update
Good day, It is Wednesday. I have received a phone call on Monday informing me that my refund is with the banking department. That is where it stayed. As per my previous reply I will be seeking legal advice if my refund is not done by today. I have been patient for long enough now. I am sending this as a private reply. Should my refund not be sorted by 4.30 this afternoon I will go with a public review revealing my progress on a daily base.
DirectAxis's replyOfficial
20 Jan 2021, 16:12Hello Gerhard, Thanks for reaching out to us. We have informed our Support Team and will let you know as soon as everything is sorted. Team DirectAxis
Best regards,
DirectAxis's reply20 Jan 2021, 16:12
Official
Hello Gerhard, Thanks for reaching out to us. We have informed our Support Team and will let you know as soon as everything is sorted. Team DirectAxis
Best regards,