Directaxis/budget loan nightmare

i made a payment to settle my account on the 16th may, sent the proof of payment, util today the payment has not been allocated. i have made multiple calls but whenever i am transferred from customer care to the "correct" department - i hold until the phone disconnects. i sent multiple emails with no response. to top it all the debit order went off on the 26th, but today after calling 4 times, i decided to reverse the debit order, that the only want to get a call back

its not worth the hassle.