MM
Marceau M
1 reviews | Active since Jun 2018
30 Nov 2020, 07:34
DirectAxis - wow - bad service!
Guys, don't take out a loan of any sort with these people. Honestly! I was fortunate enough to settle my personal loan with them but they are still debiting my account. Which makes me think that they have no idea what is going on. And now, I am the one to live through the ballache of explaining to them how to do their work and getting my money out of them.
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
30 Nov 2020, 15:53Hello Marceau, Thanks for reaching out to us. We apologise for the inconvenience we may have caused, we acknowledge your frustration. Please know that we care about our customers and aim to provide them with the best service. We are currently experiencing high call volumes but our teams are working hard to ensure they reach all calls. We have escalated the query to our Customer Care Department and they will assist you. Team DirectAxis
Best regards,
DirectAxis's reply30 Nov 2020, 15:53
Official
Hello Marceau, Thanks for reaching out to us. We apologise for the inconvenience we may have caused, we acknowledge your frustration. Please know that we care about our customers and aim to provide them with the best service. We are currently experiencing high call volumes but our teams are working hard to ensure they reach all calls. We have escalated the query to our Customer Care Department and they will assist you. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
02 Dec 2020, 16:17Hello Marceau, We are happy to confirm that you have been contacted and your query was resolved. Your refund was logged successfully and you were advised about the turnaround time. If you have any further questions send us a private reply and we will gladly assist you. Team DirectAxis
Best regards,
DirectAxis's reply02 Dec 2020, 16:17
Official
Hello Marceau, We are happy to confirm that you have been contacted and your query was resolved. Your refund was logged successfully and you were advised about the turnaround time. If you have any further questions send us a private reply and we will gladly assist you. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
08 Dec 2020, 16:44Hello Marceau, We have received confirmation that your refund was paid out to you and your account is closed. We have emailed you a paid up letter to your email address, please confirm receipt when you receive it. Team DirectAxis
Best regards,
DirectAxis's reply08 Dec 2020, 16:44
Official
Hello Marceau, We have received confirmation that your refund was paid out to you and your account is closed. We have emailed you a paid up letter to your email address, please confirm receipt when you receive it. Team DirectAxis
Best regards,