DirectAxis WORST EVER!!!

I would like to warn people to stay far away from DirectAxis. I have settled my loan in full (over R6000) on the 4th of November. Two weeks later I saw that it was not settled and closed by them. I phoned and they asked for a proof of payment which I sent. Another week passed and STILL they have not done anything from their side. I phoned and the lady who I spoke to said they have received my proof of payment and that this will be sorted and that they will not debit my account. If you have received the payment, then why not close it? DirectAxis treats you like royal when you apply for a loan, but they do absolutely nothing when it is settled to clear your account. I am STILL waiting on them and have decided to make a case of theft against them as it is so tiring to deal with people not doing their jobs. Please take note of this everyone and DO NOT make use of them!!!!