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Colin B
1 reviews | Active since Jan 2018
17 Nov 2021, 13:44
DirectAxis won't respond on Income Protection Policy
I have a loan with DirectAxis. With this loan I took out Personal Income Protection Insurance and have paid this insurance monthly along with my capital and interest repayments. During lockdown, I claimed on my income protection, providing all the3 requested documents. I heard nothing. I probably sent 20 emails to DirectAxis and still nothing. I have copied about 8 different people, even the banking ombutsman. Now I have a debt collection agency, Blake and Associates harassing me. They tell me that my insurance claim does not concern them and want the full capital payment. At my wits end and don't know who to contact or speak to, failing a legal approach.
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DirectAxis's replyOfficial
17 Nov 2021, 16:37Hello Colin, Thank you for reaching out to us. We apologise that you had a poor experience, we'll make sure your comments go to the department head. Please allow us to have the matter investigated and resolved in a timeous manner. We’ll be escalating it onto our Accounts Support Team who will be making contact with you directly to get to the bottom of this. Team DirectAxis
DirectAxis's reply17 Nov 2021, 16:37
Official
Hello Colin, Thank you for reaching out to us. We apologise that you had a poor experience, we'll make sure your comments go to the department head. Please allow us to have the matter investigated and resolved in a timeous manner. We’ll be escalating it onto our Accounts Support Team who will be making contact with you directly to get to the bottom of this. Team DirectAxis