DirectAxis Will Let you Down

I hate the service that I got from direct axis call centre, I have been calling them since Thursday 29/10/2020 with no joy. They will promise to call you back and never do. You would hold on the line until you run out of your R150 airtime with no assistance. You would be transferred from one department onto another up until the line cuts and don't think they will call you back. You ask for X they Tell you about Y, they do things according to the book shame. They will ask you to send them an e-mail, that they will not respond to,sent two already and still not feedback and yet they claim that their response time is 24 hours. Worst of all, I have settled the loan and all I wanted was for them to give me details of their cancellation lawyers so that they can remove their name on my tittle deed. I don't want anything to do with them Ever!!!! Mxm