DirectAxis - WHERE IS MY SETTLEMENT LETTER???

DirectAxis,

I've been trying to get my Settlement letter for WEEKS!!!

I am writing to express my extreme dissatisfaction with the lack of response and assistance I have received from DirectAxis regarding my request for the settlement account balance. I have been trying to obtain this information since the 10th of May 2024.

Despite numerous attempts to contact your company and speaking to multiple consultants, I have yet to receive any resolution or even a satisfactory explanation for the delay. Each time I call, I am met with promises of callbacks and assurances that my query will be addressed promptly, yet none of these commitments have been fulfilled. I have optioned for the Settlement to be emailed, WhatsApped or to be sent to me by ANY means possible and to date, NO RESPONCE FROM DIRECTAXIS!!!

One particular agent, Enslin, assured me that he would follow up on my request and promised to call me back the same day to ensure everything was satisfactory. However, I have not received any communication from him or anyone else at DirectAxis since our conversation.

This lack of responsiveness and failure to fulfil promises is unacceptable and has only added to my frustration and inconvenience. As a customer, I expect timely and efficient service, especially when it comes to matters as important as settling payments.

I urgently require the settlement amount to settle my payment obligations, and the continued delay in providing this information is causing unnecessary stress and financial strain. I demand immediate action to rectify this situation and request that the settlement amount be provided to me without any further delay.

Please treat this matter with the urgency it deserves and ensure that I receive the necessary assistance to resolve it promptly.

I look forward to your prompt response and the timely resolution of this matter.

Yours sincerely,

VERY Unhappy client