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Lisa S

1 reviews | Active since Sept 2010

05 Jan 2022, 12:48

DIRECTAXIS - WHAT A SHAMEFUL PLACE TO WORK AT

WOW, I am blown away by your quick service. For the 1st time in a year you suddenly update the correct phone number (seeing that the account was opened **********ly) and we receive a request for payment via SMS with all the interest. Not a single piece of communication from you since the ********** account was opened, not an email, not an SMS not a phone call, not a copy of the ********** contract NOTHING and this is how you play with someone’s financial status. All this because you felt offended that I requested official proof of bank account because when i went to the bank to confirm your banking details (like you asked me to) the bank were not able to confirm this as it is against policy but they did confirm the the account number provided did not belong to DirectAxis. DISGRACEFUL!!

0
Replies (2)
DirectAxis
DirectAxis's reply05 Jan 2022, 14:28
Official
Hello Lisa, Thank you for reaching out to us.  We have received feedback that our Anti-***** Team has been in contact with the account holder and sent our banking details via email.  We’re sorry to hear we have not given you a satisfactory outcome.  We have requested that the support team engage with the account holder to resolve any issues he may still have.  Team DirectAxis
LS
Lisa S's update05 Jan 2022, 15:37
Reviewer Update
OK thanx, respectfully i will await the official proof of banking details as this is how our situation started and it was very unprofessional of the nameless contact to have asked us to go to the bank and verify the details. I will refund the ********** loan as soon as this has been confirmed.