V8
VC 81
1 reviews | Active since Aug 2015
28 Jul 2020, 11:12
DirectAxis Weak Service
Why is it so terribly difficult to get a statement from DirectAxis? After multiple emails and run-arounds, still nothing received. Surely I have a right to know what the hell I'm paying!?!
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
28 Jul 2020, 15:34Hello VC 81, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to getting through to our call centre. We have implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply28 Jul 2020, 15:34
Official
Hello VC 81, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to getting through to our call centre. We have implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
12 Aug 2020, 11:06 Hello VC 81, we are unable to locate an active profile on our data system for you. Please provide us with the loan account number in question.
Best regards,
DirectAxis's reply12 Aug 2020, 11:06
Official
Hello VC 81, we are unable to locate an active profile on our data system for you. Please provide us with the loan account number in question.
Best regards,
V8
VC 81's updateReviewer Update
12 Aug 2020, 11:58Good Day,
I am unable to provide a loan account number as we have not received anything. What I can say is that the account is under the name Kevan Noel Clack.
Regards,
V
I am unable to provide a loan account number as we have not received anything. What I can say is that the account is under the name Kevan Noel Clack.
Regards,
V
V8
VC 81's update12 Aug 2020, 11:58
Reviewer Update
Good Day,
I am unable to provide a loan account number as we have not received anything. What I can say is that the account is under the name Kevan Noel Clack.
Regards,
V
I am unable to provide a loan account number as we have not received anything. What I can say is that the account is under the name Kevan Noel Clack.
Regards,
V