CG
Cheri G
1 reviews | Active since Dec 2012
06 Apr 2021, 15:09
DirectAxis Virtually Impossible to Get Hold Of - Shocking Customer Service
I'm disgusted at the level of service experienced By DirectAxis. The call centre is virtually impossible to get hold of, the lines themselves are poor, and the operators on the end of the line are unfriendly and unhelpful. The lack of customer of service is appalling. I have been a longer term customer for years and trying to just get a settlement amount is near impossible. I am still waiting to get a response and have yet to receive a call back or email to assist me. I just want to settle my account so I can be rid of having to deal with DirectAxis ever again.
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
06 Apr 2021, 16:34Hello Cheri Apologies for the unpleasant experience you have had with trying to get through to our call centre. We’ll be escalating this matter to our Customer Care Team who will be making contact with you directly to get to the bottom of this. A settlement letter has been drafted and sent to the email address we have on record for you. Team DirectAxis
DirectAxis's reply06 Apr 2021, 16:34
Official
Hello Cheri Apologies for the unpleasant experience you have had with trying to get through to our call centre. We’ll be escalating this matter to our Customer Care Team who will be making contact with you directly to get to the bottom of this. A settlement letter has been drafted and sent to the email address we have on record for you. Team DirectAxis
CG
Cheri G's updateReviewer Update
06 Apr 2021, 17:06I have mailed the Customer Care team myself on more than one occasion with no response other than to say they will be in touch within 2 working days which they do not do. And I have not yet received my settlement letter as per your reply. You have my details on record. I would appreciate a call to finalize this matter. It would be the right thing to do.
CG
Cheri G's update06 Apr 2021, 17:06
Reviewer Update
I have mailed the Customer Care team myself on more than one occasion with no response other than to say they will be in touch within 2 working days which they do not do. And I have not yet received my settlement letter as per your reply. You have my details on record. I would appreciate a call to finalize this matter. It would be the right thing to do.
CG
Cheri G's updateReviewer Update
07 Apr 2021, 14:00Yes, I have. Thank you.
CG
Cheri G's update07 Apr 2021, 14:00
Reviewer Update
Yes, I have. Thank you.
DirectAxis's replyOfficial
08 Apr 2021, 10:34Hello Cheri,
We're pleased that you have received it, but if you require further assistance, please let us know.
Team DirectAxis
We're pleased that you have received it, but if you require further assistance, please let us know.
Team DirectAxis
DirectAxis's reply08 Apr 2021, 10:34
Official
Hello Cheri,
We're pleased that you have received it, but if you require further assistance, please let us know.
Team DirectAxis
We're pleased that you have received it, but if you require further assistance, please let us know.
Team DirectAxis