FN
Francois N
1 reviews | Active since Nov 2018
18 Oct 2021, 15:37
DirectAxis Useless
I have paid up my total loan with DirectAxis on the 10th of February 2021 with a lump sum. I have changed bank accounts in January and closed my Capitec account that the debit order used to go off with.
Last week Monday I was shocked to learn that I was more than 6 months behind on payments, even though I know that I have settled the account in full. After struggling to get hold of someone in their legal department (never get thrpugh to them) on Friday last week, the lady said after going through my profile that she can see that the mistake was on their side and that she do appologise. She will rectify it immediately on their side and send me an email stating that I do not owe DirectAxis anything from February and that I settled the acxount in full in the beginning of the year.
Today this has not been rectified and I am struggling to get hold of anyone again. This company is useless.
This has not only messed up my credit score completely, but the fact that I need to battle to get something sorted out because of their problem is unacceptable.
Helpful (0)
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Replies (4)
DirectAxis's replyOfficial
18 Oct 2021, 16:47Hello Francois, Thanks for reaching out to us. We are sorry that you feel this way about our company. We will do our best to ensure that we rebuild and regain your trust. We have escalated the matter to our Accounts Team and we will keep you posted. Team DirectAxis
Best regards,
DirectAxis's reply18 Oct 2021, 16:47
Official
Hello Francois, Thanks for reaching out to us. We are sorry that you feel this way about our company. We will do our best to ensure that we rebuild and regain your trust. We have escalated the matter to our Accounts Team and we will keep you posted. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
19 Oct 2021, 10:15Hello Francois,
We received feedback that your ITC has been updated on the 15th and takes up to 14 days to be updated on all bureaus.
Team DirectAxis
We received feedback that your ITC has been updated on the 15th and takes up to 14 days to be updated on all bureaus.
Team DirectAxis
Best regards,
DirectAxis's reply19 Oct 2021, 10:15
Official
Hello Francois,
We received feedback that your ITC has been updated on the 15th and takes up to 14 days to be updated on all bureaus.
Team DirectAxis
We received feedback that your ITC has been updated on the 15th and takes up to 14 days to be updated on all bureaus.
Team DirectAxis
Best regards,
FN
Francois N's updateReviewer Update
22 Oct 2021, 09:11Thank you for the reply, but it is jot helping my current credit status.
I have not received a letter from DirectAxis as requested and promissed a week ago to state that my account was paid up in full in February 2021 and that I do not owe anything on my account and that the mistake was on your side. This was promissed a week ago and still nothing.
Again....pathetic service with empty promises. Definately does not care about there clients
I have not received a letter from DirectAxis as requested and promissed a week ago to state that my account was paid up in full in February 2021 and that I do not owe anything on my account and that the mistake was on your side. This was promissed a week ago and still nothing.
Again....pathetic service with empty promises. Definately does not care about there clients
FN
Francois N's update22 Oct 2021, 09:11
Reviewer Update
Thank you for the reply, but it is jot helping my current credit status.
I have not received a letter from DirectAxis as requested and promissed a week ago to state that my account was paid up in full in February 2021 and that I do not owe anything on my account and that the mistake was on your side. This was promissed a week ago and still nothing.
Again....pathetic service with empty promises. Definately does not care about there clients
I have not received a letter from DirectAxis as requested and promissed a week ago to state that my account was paid up in full in February 2021 and that I do not owe anything on my account and that the mistake was on your side. This was promissed a week ago and still nothing.
Again....pathetic service with empty promises. Definately does not care about there clients
DirectAxis's replyOfficial
10 Nov 2021, 09:55Please accept our apologies for the delay in coming back to you. We've shared your feedback with a Team Leader in our support team and will come back to you.
Best regards,
DirectAxis's reply10 Nov 2021, 09:55
Official
Please accept our apologies for the delay in coming back to you. We've shared your feedback with a Team Leader in our support team and will come back to you.
Best regards,