JM
Jose M
1 reviews | Active since Dec 2020
05 Dec 2020, 05:06
Directaxis unacceptable service regarding refunds
It's been an entire week now and I haven't received my refund from direct axis after being promised that my money's would be refunded back to me within 48hrs very quick to debit my account but hard to get your money's owed to you it creates alot of inconveniences you cannot hold on to people's money for so long.
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
07 Dec 2020, 08:14Hello Jose, Thanks for reaching out to us. Please accept our humble apologies for the delay in getting your refund paid out to you, we understand and acknowledge your frustration. We had a look at your account and see that the refund was logged but it is currently waiting for payout approval from Wesbank. We have flagged the matter with our Escalations Team and they will assist you as soon as possible. Team DirectAxis
DirectAxis's reply07 Dec 2020, 08:14
Official
Hello Jose, Thanks for reaching out to us. Please accept our humble apologies for the delay in getting your refund paid out to you, we understand and acknowledge your frustration. We had a look at your account and see that the refund was logged but it is currently waiting for payout approval from Wesbank. We have flagged the matter with our Escalations Team and they will assist you as soon as possible. Team DirectAxis
DirectAxis's replyOfficial
08 Dec 2020, 09:16Hello Jose, Our Support Team is in the process of resolving your query. They have emailed Wesbank to urgently pay out the money into your bank account. We will let you know as soon as the money is paid out to you. Team DirectAxis
DirectAxis's reply08 Dec 2020, 09:16
Official
Hello Jose, Our Support Team is in the process of resolving your query. They have emailed Wesbank to urgently pay out the money into your bank account. We will let you know as soon as the money is paid out to you. Team DirectAxis