DirectAxis - Terrible Service with no feedback at all, ever!!!!!

I have app**** for a short term loan. After, I must add a very lengthy process, much longer then expected everything was approved and I received a confirmation sms that all I needed to do is send supporting documents for proof of residence, even as far as DirectAxis sending through a debit order authorization through my bank in order for me to approve.

Due to relocating to Cape Town a month ago and staying in Airbnb before moving into my permanent address I was asked By DirectAxis to state this in a Affidavit. Well this task alone was a mission impossible as I have been promised since last Saturday, the 9th of July (today is 15th of July) that one of their line managers will email it to me as the call centre agents cannot do it. Adding to this I had to call them Saturday, Sunday, Monday and Tuesday to ask when I can expect the affidavit to complete and signed by SAPS. Tuesday afternoon (12th of July) after never receiving the affidavit from Direct Axis as promised and numerous calls to DirectAxis asking to send the Affidavit I took it on my own and completed an standard affidavit, had my address confirmed in front of a member of the SAPS at a SAPS station in Cape Town and mailed them the Affidavit with supporting documents.

Well after sending this document, once again no communication from DirectAxis and I had to call them all the time to see what is going on. Eventually I got hold of them and put me through to a person confirming they received it and just doing final checks. They had a query regarding me staying in an AirB&B but that was all I could provide from AirB&B and not of the new address as I am not living there as yet. She said she will check with her manager and get back to me, well I am still waiting.....

To make a long story short I received communication on sms after this call changing the outcome. I then contacted them again yesterday and for the very first time spoke to a gentleman that seem to have been very knowledgeable and helpful. He said he will escalate it as an error was made and they will give me feedback.

Today is the 15th of July and the time is 14:41. I called them for the last time just before this noted time and the agent said they see all the notes but will talk to her manager that will review and assist. Well I held for 20 seconds for this manager to asses and said sorry they cannot assist.

In short, such a well know company/brand such as DirectAxis (being part of FNB) that you expect to be very professional in every aspect turned out to be the worst experience I had in many years, not even some of of the public government departments is this bad. With not one call back in this entire process, from approval subject to and then sending them everything to where I am now.

Please when dealing with them, please dont expect anything more then what I have, A South African citizen, you will just be wasting your time. Make sure you follow up with them instead of them giving you any update as they never ever call you back and you have to play the guessing game.