DirectAxis Sucks!

DirectAxis has a very poor customer service experience. I had a loan with them which was supposed to be paid up over a year ago. However, they had not been debiting the outstanding balance(which I think is because the amount is less than the original debit amount).

I've been routed over 6 times on their contact center trying to resolve this issue. As I type this, I've been on hold for over 30 minutes waiting to speak to a collections representative.