LB
Liezl B

1 reviews | Active since Mar 2015

03 May 2017, 09:14

DIRECTAXIS - STOP *****ING FROM CUSTOMERS - UNAUTHORIZED DEBIT ORDERS

<p>This is now the second time in the past 5 months that DirectAxis is deducting a debit order from my account! THe first time was in January - under correction for the amount of R423 and now again this month for R644. This is plain *****ing and a ****ing lot of bull****!!</p> <p> </p> <p>AND THIS WITHOUT MY AUTHORISATION OR CONTACTING YOUR CUSTOMER TO MAKE PAYMENT ARRANGEMENTS!</p> <p> </p> <p>I demand now that a Management member contact me to resolve this issue AND THAT I AM REFUNDED FOR THE UNAUTHORISED DEDUCTION ON MY ACCOUNT. </p> <p> </p> <p>I will in future never ever ever refer anyone to use DirectAxis as a service provider for anything!!!!!</p> <p> </p>

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Replies (2)
DirectAxis
DirectAxis's reply03 May 2017, 09:21
Official

Hello, thank you for letting us know. We're looking into this urgently and will be in touch with you as soon as we've gathered more information. Team DirectAxis

DirectAxis
DirectAxis's reply04 May 2017, 09:36
Official

Hello, we're pleased that our Accounts department has been in touch with you and that everything has been cleared up. If you still have any questions or you need further assistance, please let us know. Team DirectAxis