Directaxis: Stay away!!!!

DirectAxis must surely have one of the worse customer service departments in this country. I paid up a substantial loan a few weeks ago, account closed. So I thought?? To my horror a debit order went off, them digging there claws in my account. Phoning them is a nightmare, pillar to post and promises of being called back...That has not happened. I dont want to hear stories, I want my money back you took that is not entitled to you. You are worse than a government department. I will spam and complain until you pay me back...