DirectAxis' Staff needs to up their game

Always helpful and quick with providing a loan. Unfortunately, the last few experiences have been nothing but dreadful. Staff are not properly trained and/or monitored. You cannot hear the consultant over the phone (volume and not clear) as of late. Had to phone four times to get a settlement amount to finalise my loan. A follow-up email or call from a supervisor would have been satisfactory. Seems the supervisors are not involved in customer relations. Direct axis is satisfactory overall, their staff's conduct is what is giving them a bad reputation recently.