DirectAxis service delivery pathetic and putrate

I'm blue in my face and up in arms WITH direct Axis, since last year I have been getting them to assist as they are saying I'm in arrears which I am not. I took the payment break last year with FNB and have the contract mind you u have also sent this same contract to direct axis, complaints of direct axis, pulse@direct axis and I spoke to a consultant Donvey Vaaltine and explained the same thing to already over 50 consultants if you all do your work and collate all payments to my statement along with the contract received from Fnb that clearly stipulates which month's fnb would cover I am not in arrears I told all direct axis consultants that if they don't want to do their work pull a statement send me the statement and I will collate the payments to the relevant months and see what the f**is happening to date since last year August I had no pleasure with direct axis consultants to say the least they are *** *********** and don't know a thing about customer service I worked in a call center and if this is how your service delivery is then I tell and suggest all people thinking of taking a loan with direct to please reconsider I have had no joy with direct and not one consultant can help me can you believe it and please don't say someone is going to contact me when they don't Send me an email so that I have proof to further name and shame direct and I thank u