SM
Sabelo M
1 reviews | Active since Jan 2022
06 Mar 2022, 11:02
DirectAxis ******** customers after loan settlement
*** : Statement from DirectAxis I call DirectAxis asked for the settlement amount and I paid the amount shown I the settlement letter that was emailed to me. I emailed the proof of payment, Id copy and proof of address documents.
I'm now very angry that I received the statement showing that I am being charged for the loan insurance and R69 services fees.
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
07 Mar 2022, 09:44 Hello Sabelo, Thank you for reaching out to us. We understand your frustration and apologise for the inconvenience caused. Your loan account is not yet closed, therefore, your statement will still show a balance. We have escalated the matter to our Accounts Support Team and will keep you updated. Team DirectAxis
DirectAxis's reply07 Mar 2022, 09:44
Official
Hello Sabelo, Thank you for reaching out to us. We understand your frustration and apologise for the inconvenience caused. Your loan account is not yet closed, therefore, your statement will still show a balance. We have escalated the matter to our Accounts Support Team and will keep you updated. Team DirectAxis
SM
Sabelo M's updateReviewer Update
07 Mar 2022, 12:24Thank you for attending to my issue and prompt resolution.
I hope no other customer will face this unfair treatment.
Regards,
Sabelo Mgwaba
I hope no other customer will face this unfair treatment.
Regards,
Sabelo Mgwaba
SM
Sabelo M's update07 Mar 2022, 12:24
Reviewer Update
Thank you for attending to my issue and prompt resolution.
I hope no other customer will face this unfair treatment.
Regards,
Sabelo Mgwaba
I hope no other customer will face this unfair treatment.
Regards,
Sabelo Mgwaba
DirectAxis's replyOfficial
07 Mar 2022, 12:54 Hello Sabelo, We’re pleased to confirm that your personal loan account is now closed and a paid-up letter has been emailed to you, which you should receive during the course of today. If you require further assistance, please let us know. Team DirectAxis
DirectAxis's reply07 Mar 2022, 12:54
Official
Hello Sabelo, We’re pleased to confirm that your personal loan account is now closed and a paid-up letter has been emailed to you, which you should receive during the course of today. If you require further assistance, please let us know. Team DirectAxis