PK
Phillip K
1 reviews | Active since Nov 2014
09 Apr 2021, 12:24
Directaxis ******** costumers
I have settled the balance on my account Feb 2021 but DirectAxis still debited me in March 2021, I've called multiple times with either no answer, being placed on hold or the call gets dropped. All the "useful" links on their website is "under maintenance". I've sent proof of payment through, but no response. Directaxis did not close my account, it is still open, really frustrating!
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DirectAxis's replyOfficial
09 Apr 2021, 13:21Hello Phillip,
Thank you for reaching out to us.
Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. There is a technical issue that is affecting the accounts closure system, we have flagged this as a matter of urgency. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed and keep you posted. Team DirectAxis
Thank you for reaching out to us.
Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. There is a technical issue that is affecting the accounts closure system, we have flagged this as a matter of urgency. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed and keep you posted. Team DirectAxis
Best regards,
DirectAxis's reply09 Apr 2021, 13:21
Official
Hello Phillip,
Thank you for reaching out to us.
Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. There is a technical issue that is affecting the accounts closure system, we have flagged this as a matter of urgency. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed and keep you posted. Team DirectAxis
Thank you for reaching out to us.
Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. There is a technical issue that is affecting the accounts closure system, we have flagged this as a matter of urgency. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed and keep you posted. Team DirectAxis
Best regards,