DJ
Danie J
1 reviews | Active since Jan 2012
04 Jan 2021, 13:23
Directaxis - Poor Service
I lodged a query regarding my account both telephonically on numerous occassions and twice via e-mail with Directaxis. It is not resolved. This was first lodged in the beginning of December 2020.
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DirectAxis's replyOfficial
04 Jan 2021, 15:44Hello Dane, Thanks for reaching out to us. We apologise for the inconvenience we may have caused, we understand your frustration. Please know that our customers are important to us and we strive to constantly deliver excellent service. We have escalated your query to our Claims Team so that they can look into the matter and assist you as soon as possible. Please be on the lookout for our call. Team DirectAxis
DirectAxis's reply04 Jan 2021, 15:44
Official
Hello Dane, Thanks for reaching out to us. We apologise for the inconvenience we may have caused, we understand your frustration. Please know that our customers are important to us and we strive to constantly deliver excellent service. We have escalated your query to our Claims Team so that they can look into the matter and assist you as soon as possible. Please be on the lookout for our call. Team DirectAxis