DirectAxis Poor Customer Service

This past weekend I had the misfortunate of being involved in an “accident.” When it happened the only thing that kept me calm was the fact the I know I had insurance and going forward I will be okay. I decided to contact my "insurance broker", which according to my records and was only confirmed by the insurance company was DirectAxis/FNB Insurance. I called on several occasions and not only where they unable to "track/find" my profile/policy I was also placed on hold for more then 12 minutes and after that the called just end.

I had to deal with the insurance company on my own. The most disappointing thing about this ordeal is the customer services from Direct Axis which was unprofessional and their inability to assist me as my records clearly indicated that they were my broker.

DirectAxis states that they are committed to use their specialist skills and expertise to deliver exceptional customer service but does not deliver on this.