DirectAxis Poor customer care and service. Never again.

I requested they cancel my life cover as I have an existing policy that covers everything and more by much more than this policy is giving me. I logged the requested and got one response to which I was asked to attached the policy that shows all there requirements, which was attached in the first email, and then resent it again and still no response. Almost a week later. This is the last time I ever use your services if I can even cancel the life cover policy. We are already struggling with all that is happening with Covid-19 but these this company couldn't care less. I will be going out my way to get a loan from somewhere else just to get rid of this.