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Dylan C

1 reviews | Active since Jun 2009

05 Oct 2020, 19:18

DirectAxis Poor Communication & Lack of Response

I am trying to communicate with ANYONE at DirectAxis. No response via email Cannot get through on telephone No client services person is willing to call or respond to emails. I am trying to settle this debt on behalf of my mother - and they are making this impossible. Failure to revert is incurring additional interest weekly.

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Replies (11)
DirectAxis
DirectAxis's reply06 Oct 2020, 09:22
Official
Hello Dylan, 

Thanks for reaching out to us.

Kindly accept our sincerest apologies for the difficulties you have been experiencing, we understand your frustration. We care about our customers and always try to provide them with the best customer service. 

Please privately message us with your mother’s ID number, cell phone number or account number in order for us to assist you with your query. 

Team DirectAxis

DC
Dylan C's update09 Oct 2020, 12:18
Reviewer Update
Hi - I am STILL waiting for someone to contact me!!!
DirectAxis
DirectAxis's reply09 Oct 2020, 13:13
Official
Hello Dylan, 

Thanks for reaching out to us.

We are extremely sorry about the delay. We have re-escalated the matter to our management team to ensure a consultant contact you as soon as possible. 

Team DirectAxis 

DC
Dylan C's update13 Oct 2020, 09:53
Reviewer Update
Hi

This is getting to be beyond ridiculous. How difficult is it for a consultant from Direct Axis to pick up a phone and call me?

Please put me in touch with your legal department as I need a letter to be sent from my attorney. Your business seems to be a sham and I think my mother is continuing to be conned.

Regards
DirectAxis
DirectAxis's reply13 Oct 2020, 11:35
Official
Hello Dylan, 

Thanks for reaching out to us.

We apologise for the delay in dealing with your query. We have received confirmation that one of our consultants has contacted you and your query is in the process of being resolved. 

We will keep you in the loop until everything is sorted.

Team DirectAxis 
DC
Dylan C's update13 Oct 2020, 12:13
Reviewer Update
Hi

This is not true - have not been contacted by a consultant.
DirectAxis
DirectAxis's reply13 Oct 2020, 12:48
Official
Hello Dylan,

Thanks for responding to us. 

Please follow up with your mother if she has received a call from us. One of our consultants was in contact with her  this morning. 

Team DirectAxis

DC
Dylan C's update23 Oct 2020, 14:32
Reviewer Update
Still waiting for someone to call me - unable to get through on the Direct Axis phone lines.

Is it really that hard to pick up a phone and deal with my concerns and questions?

It is over a month now that I have tried to get hold of someone at your company.Like · Reply · 1m
DC
Dylan C's update23 Oct 2020, 16:09
Reviewer Update
I am her son and I am trying to get ANYONE to call ME! Not my mother... I have Power of attorney and am trying to resolve this debt. What must I do for someone to just call me and assist me to resolve this matter? Why can I not get through to your company via telephone?
DirectAxis
DirectAxis's reply23 Oct 2020, 16:39
Official
Hello Dylan, 

Thanks for keeping in touch with us.

Kindly forward us the relevant document which states that you have power of attorney over your mother to ***. In order for us to resolve this matter as soon as possible. 

Team DirectAxis 

DirectAxis
DirectAxis's reply26 Oct 2020, 10:39
Official
Hello Dylan, 

We are happy to confirm that one of our consultants has been in touch with you and made the necessary arrangements in order for the matter to be finalised. 

We will be in contact with you in November to close off the query.

Please don’t hesitate to contact us for any assistance.

Team DirectAxis