mM
moses M
1 reviews | Active since Feb 2013
06 Dec 2022, 11:33
DirectAxis playing dumb when it's time to refund.
I have been a loyal client of DirectAxis for a while now. Been dealing with them in the most satisfactory way until recently. Two weeks ago i settled my account with them and called in to notify them them of the settlement. They said i should call back after 48 hours as all settlements do not appear immediately but take a while before they are updated on their system. I then called again after a while and was promised that my account would be updated as settled. To my surprise, on the 30th of November, DirectAxis *******ly debited my account in spite of the fact that i had already settled the account. I then called their call centre once again to complain about the anomaly. Their agent ferociously apologied for that oversight and promised to rectify it and then refund me within 5 t0 10 working days. I was taken abck when suddenly i received correspondences from DirectAxis requesting me to send them proof of payment. I mean , suddenly they became so arrogant with me demanding proof of payment when they infact were the ones who wronged me. I found this to be disrespectful and condescending to say the least from this company that has dealt me a low blow.
Helpful (0)
Replies (7)0
Replies (7)
DirectAxis's replyOfficial
06 Dec 2022, 12:05Hello Moses,
Thank for reaching out to us.
Apologies for the unpleasant experience you have received thus far. When requesting to have your account settled, a settlement letter is then drafted and sent to you, after receiving your funds, the account automatically goes into a closing process.
The closure process takes up to 10 business days for the account to be closed and a paid up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
You are required to send us a proof of payment of the transaction as this is a banking requirement. Please send this onto *** so we can handle the matter urgently.
Team DirectAxis
Thank for reaching out to us.
Apologies for the unpleasant experience you have received thus far. When requesting to have your account settled, a settlement letter is then drafted and sent to you, after receiving your funds, the account automatically goes into a closing process.
The closure process takes up to 10 business days for the account to be closed and a paid up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
You are required to send us a proof of payment of the transaction as this is a banking requirement. Please send this onto *** so we can handle the matter urgently.
Team DirectAxis
Best regards,
DirectAxis's reply06 Dec 2022, 12:05
Official
Hello Moses,
Thank for reaching out to us.
Apologies for the unpleasant experience you have received thus far. When requesting to have your account settled, a settlement letter is then drafted and sent to you, after receiving your funds, the account automatically goes into a closing process.
The closure process takes up to 10 business days for the account to be closed and a paid up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
You are required to send us a proof of payment of the transaction as this is a banking requirement. Please send this onto *** so we can handle the matter urgently.
Team DirectAxis
Thank for reaching out to us.
Apologies for the unpleasant experience you have received thus far. When requesting to have your account settled, a settlement letter is then drafted and sent to you, after receiving your funds, the account automatically goes into a closing process.
The closure process takes up to 10 business days for the account to be closed and a paid up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
You are required to send us a proof of payment of the transaction as this is a banking requirement. Please send this onto *** so we can handle the matter urgently.
Team DirectAxis
Best regards,
DirectAxis's replyOfficial
06 Dec 2022, 12:05Hello Moses,
Thank for reaching out to us.
Apologies for the unpleasant experience you have received thus far. When requesting to have your account settled, a settlement letter is then drafted and sent to you, after receiving your funds, the account automatically goes into a closing process.
The closure process takes up to 10 business days for the account to be closed and a paid up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
You are required to send us a proof of payment of the transaction as this is a banking requirement. Please send this onto *** so we can handle the matter urgently.
Team DirectAxis
Thank for reaching out to us.
Apologies for the unpleasant experience you have received thus far. When requesting to have your account settled, a settlement letter is then drafted and sent to you, after receiving your funds, the account automatically goes into a closing process.
The closure process takes up to 10 business days for the account to be closed and a paid up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
You are required to send us a proof of payment of the transaction as this is a banking requirement. Please send this onto *** so we can handle the matter urgently.
Team DirectAxis
Best regards,
DirectAxis's reply06 Dec 2022, 12:05
Official
Hello Moses,
Thank for reaching out to us.
Apologies for the unpleasant experience you have received thus far. When requesting to have your account settled, a settlement letter is then drafted and sent to you, after receiving your funds, the account automatically goes into a closing process.
The closure process takes up to 10 business days for the account to be closed and a paid up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
You are required to send us a proof of payment of the transaction as this is a banking requirement. Please send this onto *** so we can handle the matter urgently.
Team DirectAxis
Thank for reaching out to us.
Apologies for the unpleasant experience you have received thus far. When requesting to have your account settled, a settlement letter is then drafted and sent to you, after receiving your funds, the account automatically goes into a closing process.
The closure process takes up to 10 business days for the account to be closed and a paid up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
You are required to send us a proof of payment of the transaction as this is a banking requirement. Please send this onto *** so we can handle the matter urgently.
Team DirectAxis
Best regards,
mM
moses M's updateReviewer Update
07 Dec 2022, 10:40I have made a transfer on the 16th of November to settle the account. I have called in to request that you settle this account. I have spoken with numerous agents and was even promised my refund without any hustles. What more do you need of me. All the things you have promised to do never did, instead you are just delaying giving back my money. If indeed the calls are recorded like you claim, you will hear in one of the conversations i had with your agents where she was profusely requesting me not to reverse the debit order as the issue would be dealt wit amicably . I should not have believed her.
mM
moses M's update07 Dec 2022, 10:40
Reviewer Update
I have made a transfer on the 16th of November to settle the account. I have called in to request that you settle this account. I have spoken with numerous agents and was even promised my refund without any hustles. What more do you need of me. All the things you have promised to do never did, instead you are just delaying giving back my money. If indeed the calls are recorded like you claim, you will hear in one of the conversations i had with your agents where she was profusely requesting me not to reverse the debit order as the issue would be dealt wit amicably . I should not have believed her.
DirectAxis's replyOfficial
07 Dec 2022, 10:57Hello Moses, you are required to send us a proof of payment of the transaction as this is a banking requirement. Please send this onto *** so we can handle the matter urgently.
Best regards,
DirectAxis's reply07 Dec 2022, 10:57
Official
Hello Moses, you are required to send us a proof of payment of the transaction as this is a banking requirement. Please send this onto *** so we can handle the matter urgently.
Best regards,
mM
moses M's updateReviewer Update
07 Dec 2022, 11:31There is a voice log and probably money in your account with the reference that proves that it was me who settled the account. What more do you need from me. I will keep on exploring every avenue at my disposal for the injustice which you have shown me. This is day light ******* and i am not willing to bent backwards for you. My next platform will be facebook and if needs be , i will create a fan page expeosing this anomaly. It is my money you are keeping in there and should not have debited my account especially after confirming that youwere aware of the settlement.
mM
moses M's update07 Dec 2022, 11:31
Reviewer Update
There is a voice log and probably money in your account with the reference that proves that it was me who settled the account. What more do you need from me. I will keep on exploring every avenue at my disposal for the injustice which you have shown me. This is day light ******* and i am not willing to bent backwards for you. My next platform will be facebook and if needs be , i will create a fan page expeosing this anomaly. It is my money you are keeping in there and should not have debited my account especially after confirming that youwere aware of the settlement.
DirectAxis's replyOfficial
07 Dec 2022, 12:06We have arranged for a consultant to call you, you may expect a call back within 24-48 hours.
Best regards,
DirectAxis's reply07 Dec 2022, 12:06
Official
We have arranged for a consultant to call you, you may expect a call back within 24-48 hours.
Best regards,
DirectAxis's replyOfficial
12 Dec 2022, 17:04 Hello Moses, we’re pleased to confirm that your query was resolved. Please don't hesitate to reach out to us should you need any assistance in the future. Team DirectAxis
Best regards,
DirectAxis's reply12 Dec 2022, 17:04
Official
Hello Moses, we’re pleased to confirm that your query was resolved. Please don't hesitate to reach out to us should you need any assistance in the future. Team DirectAxis
Best regards,