DirectAxis on line and Customer Care.

After assessing my credit profile I was told that my Loan had been approved ( A month back ).It sent all the necessary documents to support my application. I was told everything was Ok and that I must wait for an SMS about the Debit Order mandate. Three weeks waiting for the SMS ,I then decided to call them regarding the matter. They said the was a problem with their debit order system and their IT was busy trying to fix It till present.And then the other Lady by the name of Kyle called to tell me that my ID was damaged and that I must again send the Copy of my License or the Passport to support my Approved Application.I sent everything , I am not sure what is going to happen with my documents.Will they open accounts with them as my Copy of Licence has my signature.The Lady that I mentioned Kyle asked me whether I was receiving the SMS notification if there is any transaction on my account of which that was very strange about them.The way the are doing their business is very poor.I am left hurt , dissapointed and not happy.