FB
Feroza B
1 reviews | Active since Oct 2020
28 Nov 2022, 14:05
Directaxis not professional
I completed my loan application over a week ago for a loan. My documents requested was sent through immediately. I was informed that my loan was approved. I was even sent to my bank to accept the debit order on Debi check. Since then no feedback. No money transfered. Nothing. I keep calling the call center on ***. Everytime I do I cannot get through to a live agent just voice automotive saying they are currently busy and will get back to me. No one has got back to me as yet. Is this the normal process? How long do the pay after it's approved? Is there another number to call to get feedback. This is not professional as I gave all my personal details.
Helpful (0)
Replies (11)0
Replies (11)
DirectAxis's replyOfficial
28 Nov 2022, 14:25Hello Feroza, Thanks for reaching out to us. Please accept our sincerest apologies for the delays and inconvenience caused in trying to complete your application. We have escalated the matter to our applications support team and a consultant will be in contact with you. Team DirectAxis
Best regards,
DirectAxis's reply28 Nov 2022, 14:25
Official
Hello Feroza, Thanks for reaching out to us. Please accept our sincerest apologies for the delays and inconvenience caused in trying to complete your application. We have escalated the matter to our applications support team and a consultant will be in contact with you. Team DirectAxis
Best regards,
FB
Feroza B's updateReviewer Update
29 Nov 2022, 08:34I am still waiting for a consultant to get back to me. I called the callcentre and still voice-mail saying high volume of calls they will get back to me. My application was completed already and I have already accepted the debi check on my account. This is not fair as i was told that everything was done I must just wait. I am in panic that nothing gets done and the debit order just goes off. How do I get a hold of Direct axis when I cannot seem to get a hold of anyone now to call be. Someone at Directaxis can you get someone to contact me and assist. Guys it's year end now. Are you guys still operational or closed????
FB
Feroza B's update29 Nov 2022, 08:34
Reviewer Update
I am still waiting for a consultant to get back to me. I called the callcentre and still voice-mail saying high volume of calls they will get back to me. My application was completed already and I have already accepted the debi check on my account. This is not fair as i was told that everything was done I must just wait. I am in panic that nothing gets done and the debit order just goes off. How do I get a hold of Direct axis when I cannot seem to get a hold of anyone now to call be. Someone at Directaxis can you get someone to contact me and assist. Guys it's year end now. Are you guys still operational or closed????
DirectAxis's replyOfficial
29 Nov 2022, 08:59Hello Feroza, please accept our humble apologies for the delays. We have followed up with our support, a consultant will be in touch soon. Team DirectAxis
Best regards,
DirectAxis's reply29 Nov 2022, 08:59
Official
Hello Feroza, please accept our humble apologies for the delays. We have followed up with our support, a consultant will be in touch soon. Team DirectAxis
Best regards,
FB
Feroza B's updateReviewer Update
29 Nov 2022, 09:09Hi thank you. I will await for their call. Number is ***
FB
Feroza B's update29 Nov 2022, 09:09
Reviewer Update
Hi thank you. I will await for their call. Number is ***
DirectAxis's replyOfficial
29 Nov 2022, 09:45We're pleased to confirm that Abel has been in touch with you. We'll continue to monitor your application and keep you posted.
Best regards,
DirectAxis's reply29 Nov 2022, 09:45
Official
We're pleased to confirm that Abel has been in touch with you. We'll continue to monitor your application and keep you posted.
Best regards,
FB
Feroza B's updateReviewer Update
29 Nov 2022, 10:35Thank you. I have been contacted. I was requested to send one more payslip which I have done. I am just waiting. Thank you for getting back to me. You can keep monitoring if everything is on track
FB
Feroza B's update29 Nov 2022, 10:35
Reviewer Update
Thank you. I have been contacted. I was requested to send one more payslip which I have done. I am just waiting. Thank you for getting back to me. You can keep monitoring if everything is on track
DirectAxis's replyOfficial
29 Nov 2022, 11:11You are welcome. We'll keep you posted.
Best regards,
DirectAxis's reply29 Nov 2022, 11:11
Official
You are welcome. We'll keep you posted.
Best regards,
FB
Feroza B's updateReviewer Update
29 Nov 2022, 15:52To Directaxis. I thank you for resolving my query with urgency. Consultants were great and followed up and everything is resolved. Thank you
FB
Feroza B's update29 Nov 2022, 15:52
Reviewer Update
To Directaxis. I thank you for resolving my query with urgency. Consultants were great and followed up and everything is resolved. Thank you
DirectAxis's replyOfficial
29 Nov 2022, 16:22Great! You are welcome. Please don't hesitate to reach out to us should you require any assistance. Team DirectAxis
Best regards,
DirectAxis's reply29 Nov 2022, 16:22
Official
Great! You are welcome. Please don't hesitate to reach out to us should you require any assistance. Team DirectAxis
Best regards,
FB
Feroza B's updateReviewer Update
29 Nov 2022, 18:02Will do and thank you again
FB
Feroza B's update29 Nov 2022, 18:02
Reviewer Update
Will do and thank you again
DirectAxis's replyOfficial
30 Nov 2022, 08:53You are welcome.
Best regards,
DirectAxis's reply30 Nov 2022, 08:53
Official
You are welcome.
Best regards,