DirectAxis not available to existing customers

Item: DirectAxis
Rating: 1
Author: Liezel K

I have been trying to get through to DA for the last two weeks for a settlement amount. When selecting option 3 based on their voice prompts, it says that they have a technical error and that you have to call back. Strange how the call goes through if you want to APPLY for a new loan!! There is no technical error there! It shows how once they have you as a customer they don't care very much to provide any kind of service to you!

Helpful (0)

Replies (2)

DirectAxis's replyOfficial

14 Nov 2019, 10:23

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

DirectAxis's reply14 Nov 2019, 10:23

Official

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

Liezel K's updateReviewer Update

14 Nov 2019, 12:04

Hi there,

Thank you for your speedy response. Yes, I received the settlement letter and will be in contact with you once payment is made to confirm the closure of the account.

Regards,

Liezel K's update14 Nov 2019, 12:04

Reviewer Update

Hi there,

Thank you for your speedy response. Yes, I received the settlement letter and will be in contact with you once payment is made to confirm the closure of the account.

Regards,