MN
Mfanumpela N
1 reviews | Active since Oct 2019
09 Mar 2021, 08:19
DIRECTAXIS NO SERVICE AT CUSTOMER CARE AND CLAIM DEPARTMENT
DirectAxis customer care and claim department they are not helpfull at all you send them emails they respond with their automail telling me that they will attend to my issue within 2 days but it never happened but their collection department are very active they phone and sms you everyday
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
09 Mar 2021, 10:46Hello Mfanumpela, Thanks for reaching out to us. We apologies for the poor service you have received from us, we care about our customer and always strive to provide them with excellent service. We have escalated your feedback onto our Claims Team Leaders so that they can prioritise the matter and urgently assist. Kindly send us the email address you are using when trying to reach us so that we can flag it with the responsible department. A consultant will be In touch with you. Team DirectAxis
DirectAxis's reply09 Mar 2021, 10:46
Official
Hello Mfanumpela, Thanks for reaching out to us. We apologies for the poor service you have received from us, we care about our customer and always strive to provide them with excellent service. We have escalated your feedback onto our Claims Team Leaders so that they can prioritise the matter and urgently assist. Kindly send us the email address you are using when trying to reach us so that we can flag it with the responsible department. A consultant will be In touch with you. Team DirectAxis
MN
Mfanumpela N's updateReviewer Update
09 Mar 2021, 10:56***
MN
Mfanumpela N's update09 Mar 2021, 10:56
Reviewer Update
***
DirectAxis's replyOfficial
11 Mar 2021, 15:01Hello Mfanumpela,
Our Support Team is trying to reach out to you but your cell phone remains unanswered. Please provide us with a suitable time to call.
Team DirectAxis
Our Support Team is trying to reach out to you but your cell phone remains unanswered. Please provide us with a suitable time to call.
Team DirectAxis
DirectAxis's reply11 Mar 2021, 15:01
Official
Hello Mfanumpela,
Our Support Team is trying to reach out to you but your cell phone remains unanswered. Please provide us with a suitable time to call.
Team DirectAxis
Our Support Team is trying to reach out to you but your cell phone remains unanswered. Please provide us with a suitable time to call.
Team DirectAxis