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Anneke B
1 reviews | Active since Jan 2016
25 May 2020, 13:19
DirectAxis - NO RESPONSE for Covid Relief
I have app**** for Covid relief of 24 April and have attempted twice again, but all I receive is an email asying:
CCD Customer Requests <***> Fri, 24 Apr, 09:22 to me
Thank you for your correspondence. One of our consultants will be in contact with you within the next 2 working days, either via email, SMS or telephone.
NOTE: This is an automated email, please do not respond to it.
This is now the second month that I am in big trouble as we have had to take salary cuts because of the pandemic.
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Replies (2)
DirectAxis's replyOfficial
25 May 2020, 15:17Hello Anneke, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply25 May 2020, 15:17
Official
Hello Anneke, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
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Anneke B's updateReviewer Update
25 May 2020, 15:19Your urgent assistance will be appreciated
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Anneke B's update25 May 2020, 15:19
Reviewer Update
Your urgent assistance will be appreciated