DirectAxis no complaint response - shocking

After losing my income with Covid I have been trying to make a payment arrangement with Direct Axis and have been trying for 9 months now.

I have been passed from agent to agent when I phone without success. I have even tried calling all the different numbers as on the web site.

As I am unable to get resolution I have emailed several times to try and resolve this to but no avail. Even my complaint emails have been ignored but is supposed to be handled with due process as per FSP license.

Lately when trying to call and get hold off Direct Axis accounts and complaints departments for the last two months now with no luck at all!!!

I've called the customer service number and all other numbers on their website. All go to one central call line with the same prompts. I follow the prompts till a point where it says its putting me through to a consultant, then the phone just rings for a while and goes dead or you hear nothing for a while and the call just ends.

Now I have a BAD CREDIT RECORD as result of DirectAxis's negligence and incompetence.

As I am unable to get resolution to this and now cannot even make contact with anyone at Direct Axis I am turning here as a last ditch effort before turning to the Ombudsman.