DirectAxis - Never again

Kindly note that I requested a settlement amount which I paid. Following payment I contacted the call centre multiple times to advise of the payment and requested the account closed and a settlement letter. This request was not adhered to and I have since been debited the full monthly instalment which resulted in an unpaid as I did not make provisions on that bank account for that debit. I have since contacted their call centre multiple times to advise of what has transpired which was not a good experience whereby the legitimacy of my claims went under extreme scrutiny and I was requested to provide a bank statement to validate my claims which I did on 5 July 2019. To date I have not received any feedback i.e. zero acknowledgement of the error, zero apology for the error, zero commitment to pay the unpaid fee, zero commitment that the account is now closed and no future debit orders will go off my account.